A complete repairs and maintenance management platform for letting agents, with AI answering tenant calls and chats 24/7.
Property Management
Tuesday 27 October
Everyone's tickets and properties · Overview
Tenant · matched by number
Grey is answering
Sarah Okafor
Flat 2, 14 Mill Road · 1 open ticket
0:00
The combi boiler stopped this morning showing fault F28, so there is no hot water or heating. Gas is on at the meter and the hob lights, so supply is fine. A baby lives in the flat and it was cold overnight.
Ring the bell, top floor. No pets. Boiler is in the kitchen cupboard.
24/7
Forget phone rotas and overpriced call centres. Now you can afford peace of mind, not only out of hours but on sick days and at holidays too.
Tenant · out of hours
Grey answered · speaking Welsh
Rhys Pritchard
22 Abbey Court, Flat 5
0:00
60s
No chasing missing details, or walking tenants through self-resolution.
Property Management
Water has been dripping through the kitchen ceiling since about 7pm, next to the ceiling light. It comes from the bathroom above. The tenant has switched off the kitchen circuit and put a bucket down.
Key safe by the front door, code shared on booking. Friendly dog, kept in the garden during visits.
1
See every open, overdue and upcoming job in real time, and who owns it.
Property Management
A ticket waiting on several parties counts once.
£0.38
per door per month
From £0.38 per door, your tenants get a reporting system that asks the right questions and guides them through simple fixes, like changing the battery in a smoke alarm, while your team gets a platform to log, track and manage each repairs job from start to finish.
Connect your CRM, and all communication channels, then secure a phone number and embed your new reporting system to your website. By the end of the day, Lady Grey is answering your calls and booking inspections with tenants.
Certificates, call transcripts, emails, invoices and key decisions are time-stamped and stored in one place. Answer a landlord, a council or a tribunal in minutes, not days.
| 21 Oct, 14:20 | Certificate | Gas safety record uploaded Ace Gas Ltd · expires 20 Oct 2027 · Priya Shah |
| 27 Oct, 09:02 | Created | Ticket raised by web chat Conversation and 2 photos saved · Grey |
| 27 Oct, 09:40 | Call | Call with FlowRight Plumbing · 3m 12s Recording, transcript and summary saved · Priya Shah |
| 27 Oct, 09:47 | Sent | Email to the landlord: approval request Quote £185.00 · David Hale |
| 27 Oct, 10:14 | Approval | Landlord approved £185.00 Recorded from the email reply · David Hale |
| 28 Oct, 12:48 | Invoice | Invoice received by WhatsApp INV-2231 · £185.00 · FlowRight Plumbing |
| 28 Oct, 13:05 | Closed | Ticket closed · Resolved Tenant confirmed by web chat · Priya Shah |
Now
We’re working with a small group of agencies ahead of launch. Need it now? Book a call.
6 January 2027
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